Social Media Monitoring

Social Media Monitoring

Monitor Your Brand for Compliance Across Social Media

Monitor every post for compliance with regulatory and brand requirements

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Discovery is Crucial

What you don’t know can hurt you

 

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Find Hidden Risk

Automatically discover misrepresentations or potential compliance violations for your brand, in both paid and organic posts, across social media channels

 
Review the Images Too

Review and score the text from within any image shared in a social post to ensure the copy is compliant with required regulatory obligations

 
See Who’s Representing Your Brand

Find mentions of your brand by agents, reps, loan officers, influencers, marketing, and sales teams to ensure accurate and compliant promotion

 
Pinpoint Problems Across Social Media

Filter through the social noise to pinpoint those posts across Facebook, Instagram, Twitter, LinkedIn, and YouTube that pose a risk and need remediation

Monitor Continuously

Deploy Industry Rulebooks

Monitor for potential violations on every post using our turn-key rulebooks built on years of experience working with regulators and industry clients

Score and Rank

See a daily history and easy-to-read compliance score for every source to identify risk and see how each ranks

Get Critical Alerts

Receive alerts on high-impact potential compliance violations that require immediate review or remediation

Act quickly and effectively

An intelligent workflow engine to drive faster resolutions, reduce risk, and create efficiencies

 

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Track Progress

Centralized workflow tracks activities across internal departments and external partners, allowing you to cut through the noise and take action

 
Go Back In Time

Access social media content from the last 90 days for your brand, hashtags, or keywords

 
Document and Archive

Get Proof You Can Use™ with a complete history of discovery through remediation for any audit situation

Features

Discovery

Cutting edge technology finds potential compliance issues quickly

Driven by AI and Machine Learning

To deliver more intelligent, automated, and scalable solutions

Omni-Channel

Compliance oversight across web, call, message, email, document, and social media channels

Workflow

Centralize, assign, and track all activities from discovery through remediation

Reporting for All Levels

Compliance and performance intelligence for informed business decisions

Remediation

Track, validate, and document remediation across internal and external partners

Audit Trail

Keep a record of activities including screenshots, transcripts, and requests

Multi-Language

Monitor multiple languages such as Spanish, Dutch, French, German, and more

Rulebooks

Deploy industry rulebooks built from experience and expertise to ensure regulatory compliance

Pro Services: Get Extra Bandwidth

Get the expert help you need, without increasing your headcount. Put our Pro Services team to work as your compliance QA and remediation team.

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