By analyzing data from the Consumer Complaint Database and CFPB reports, we've uncovered observations about complaint trends and recent CFPB enforcements. Our October 2016 Special Report features a new section on company responses to complaints and how they could bring about additional risk.
These valuable insights can help companies understand their own complaint issues and potentially use the resulting Risk Signals to improve regulatory compliance efforts, customer experience, and operational effectiveness.
A few things you'll learn from this report:
- How many complaints puts a company at a 50% probability of being fined
- The potential liability of fines when reaching certain complaint thresholds
- How "untimely" company responses to complaints increase potential risk
- And more...