By analyzing data from the Consumer Complaint Database and CFPB reports, we've uncovered observations about complaint trends and recent CFPB enforcements. We've released a report that dives into complaints submitted by Special Groups, including older Americans and servicemembers, and company responses to complaints, and how these could bring about additional risk.
These valuable insights can help companies understand their own complaint issues and potentially use the resulting Risk Signals to improve regulatory compliance efforts, customer experience, and operational effectiveness.
A few things you'll learn from this report:
- How many complaints puts a company at a 43% probability of being fined
- The potential liability of fines when reaching certain complaint thresholds
- How complaints from Special Groups and "untimely" company responses to complaints increase potential risk
- And more...